Linnea’s Privacy Policy
This Privacy Policy explains the collection, use, and disclosure of personal information by Linnea’s Candy Supplies, Inc. (Linnea’s). This Privacy Policy applies to customers of Linnea’s Ohio and California locations.
This Privacy Policy applies when you: access or use our website; become a Linnea’s wholesale member; or contact or otherwise interact with us (collectively, the “Services”). This Privacy Policy does not apply to content or sites operated by other companies that are linked to or from our website.
Personal Information We Collect
Information You Provide Directly
We collect personal information you provide to us. For example:
- Contact information. We collect name, email address, postal address, and phone number.
- Identification information. If you are a member or sign up to be a member, we may collect information such as tax identity document information (e.g.,tax ID number or federal ID number), and business information.
- Payment information. If you make a purchase or other financial transaction, we collect payment card numbers, financial account information, billing address, and other payment details.
- Feedback or response information. If you provide feedback through the Services, or if you respond to a survey or other communication from Linnea’s, we collect your response information, including the content of your feedback or response message.
Information We Collect Automatically
When you access or use our Services, we collect some information automatically. For example:
- Transaction and purchase information. When you make a purchase or return, or another financial transaction, we collect information about the transaction. This may include, among other things, product details, purchase price, date, tender type, location of the transaction, shipping/delivery details, and payment type and payment authorization. It may also include account notes about the transaction, including information that helps us prevent fraud, misuse of the Services, or illegal activity.
- Identifiers and device information. When you visit our internet-based Services or use our apps, our web servers automatically log your Internet Protocol (IP) address and information about your device, including unique device identifiers (such as MAC address); device type; your device’s operating system and version; browser type and language; other software settings and configurations; and mobile network information. As further described in the Cookies, Mobile IDs, and Similar Technologies section below, our website retrieves digital tracking information through cookies, mobile IDs, and other means.
- Geolocation information. We may collect or infer information about your approximate or precise location when you access or use the Services.
- Usage and session information. We automatically log your activity on our website, including the URL of the website from which you came to our sites, pages you viewed, how long you spent on a page, access times, and other details about your use of and actions on our Services. We also collect information about what products and services you browse, search for, or otherwise express an interest in, and we track your activity on our Services where our advertising is served.
- Call recordings. We record and store telephone calls for a period of time when you interact with us by phone, or if you provide us feedback about our Services.
- Video and other images. We use cameras in and around our warehouses and facilities to capture video and images. These may include images of persons inside or around our facilities and parking lots.
Information We Obtain from Other Sources
We may collect information about you from other sources that we may combine or link with information we have about you. We may combine information that we have collected offline with information we collect online. Information also may be collected by vendors acting on our behalf. These other sources include, for example:
- Commercial data brokers/sources. Commercial data brokers and aggregators provide us with information about you to supplement the information we collect. This includes marketing information and inferences, as well as information that assists us in preventing fraud or other illegal activities.
- Content you post online. Any information you post or disclose on message boards, chat, profile pages, blogs, and other services, including through social media outlets, may be collected, used, and disclosed by Linnea’s as described in this Privacy Policy. Such information also is viewable by other users.
- Service providers. We may use vendors and service providers to collect or provide information to Linnea’s in connection with work they do on our behalf.
In some cases, California requires that we use different names to describe the categories of information that we collect. For more information about these categories, please see the California Privacy Rights section of this Privacy Policy.
Information We Create or Generate
Information Concerning Minors
Cookies, Mobile IDs, and Similar Technologies
Why We Use Digital Trackers
Digital trackers have different functions, including:
- Strictly Necessary trackers are needed for our websites or applications to function. They enable core functions like carrying out network transmissions and enabling you to log in to our systems. They also enable us to maintain your privacy choices by preventing advertising-related or other optional digital trackers from being placed on your browser or device (if requested).
- Functional trackers allow us to provide personalization and convenience features, such as remembering your login information or preferred warehouse location.
- Performance trackers allow us to count visits and traffic sources so we can measure and improve the performance of our Services. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Targeted Advertising trackers may be set through our services by us or by third-party service providers and advertisers. We use these trackers to collect information about how you use our Services, as well as how you interact with advertisements and content on other websites. This information is used to provide you with advertisements tailored to your interests. If you do not allow these trackers on our Services, you may still receive advertisements, but you may receive less relevant advertising or content.
How to Manage Digital Trackers
You can opt out of digital trackers placed through our Services for targeted advertising by clicking ‘Deny’ on the cookie popup when you arrive at our website. Your choice to opt out of targeted advertising trackers is specific to the device, website, and browser you are using, and is deleted when you clear your browser’s cookies.
Because our Services rely on strictly necessary, functional, and performance trackers, you cannot opt out of those trackers through Cookie Settings on our Services. In most cases, you can disable such trackers through your browser or device settings. If you choose to disable these trackers, it will affect how our Services function and may prevent you from using certain features.
You also may opt out of placement of digital trackers used for targeted advertising by enabling Global Privacy Control on a supported website browser.
Our Use of Personal Information
We use the personal information we collect for purposes described in this Privacy Policy or otherwise disclosed to you. For example, we use personal information for the following purposes:
- Product and service delivery. To provide our products and services, including: securing, troubleshooting, improving, and personalizing products and services, and processing, fulfilling, shipping, and delivering your orders.
- Business operations. To operate our business, such as: creating, maintaining, and renewing your membership, billing, accounting, improving our internal operations, securing our networks and systems, detecting fraudulent, illegal, or unauthorized activity, and monitoring trends, usage and activities in connection with our Services and warehouses.
- Product improvement, development and research. To improve our products, develop new products or features, and conduct research.
- Personalization. To understand you and your preferences, to enhance your experience and enjoyment using our products and services and personalize your online experience and the advertisements you see when you use the Services or other platforms.
- Customer support. To send you information and notices about your membership account such as updates, order confirmations, delivery notices, security alerts, and support and administrative messages.
- Marketing and advertising. To create marketing materials; to communicate with you about Linnea’s and other companies’ products and services, offers, promotions, rewards, contests, upcoming events, and other information about our products and services; and to display advertising to you.
- Legal, security and safety reasons. For legal, security and safety reasons, such as to protect our rights and the rights of our customers and members, protect the security of our systems, networks and facilities, enforce our policies, communicate product recalls or safety notices, or address legal and regulatory compliance obligations.
- For any other purpose described to you at the time information is collected.
We combine information we collect from different sources to achieve these purposes and to give you a more seamless, consistent, and personalized experience.
Our Storage/Retention of Personal Information
All data is encrypted and stored securely by our website hosting provider, Kinsta, which has extensive security measures. Review Kinsta’s privacy policy here.
Linnea’s will keep your personal data until you request to be removed.
Our Disclosure of Personal Information
We disclose personal information we collect to complete your transactions, provide the Services, or fulfill orders or inquiries you have requested or authorized. For example, when you provide payment information to make a purchase, we will disclose that information with banks and other entities as necessary for payment processing, fraud prevention, credit risk reduction, or other related financial services. We may also disclose personal information for additional purposes, such as:
- Vendors, service providers and consultants. We may disclose personal information to vendors or service providers working on our behalf for the purposes described in this Privacy Policy.
- Suppliers. We disclose personal information to companies that supply the products and services sold by Linnea’s for business and commercial purposes.
- Marketing materials. We may use images taken in or around our facilities in Linnea’s marketing materials and advertisements.
- Corporate transactions. We also may disclose personal information as part of a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, or a transfer, divestiture, or sale of all or a portion of our business or assets.
- Other uses and disclosures. We also will access, transfer, disclose, and preserve personal information when we believe that doing so is necessary to:
- Comply with applicable law or respond to valid legal process, including requests from law enforcement or other government agencies;
- Protect our company, customers, employees or the public; for example, to prevent attempts to commit fraud, or to help prevent the loss of life or serious injury of anyone;
- Demonstrate our compliance with applicable laws and regulatory requirements:
- Operate and maintain the security of our locations and systems, including to prevent or stop an attack on our computer systems or networks; or
- Protect the rights or property of Linnea’s or others, including detecting, investigating, and preventing illegal or unauthorized activities, reporting such activities to law enforcement, and enforcing our agreements, terms, and policies.
Some of these disclosures may be “sales” of personal information under certain state laws.
Deidentified Information
Your Privacy Choices
We provide choices about the personal information we collect about you. The choices you make apply only to you and will not apply to household or business affiliate members associated with your membership account.
You can opt out of direct marketing communications from Linnea’s.
You can opt out of receiving promotional email and mail materials from Linnea’s by clicking the “unsubscribe” link in any marketing communication that you receive.
You can opt out of processing and disclosure of your personal information.
You may direct Linnea’s to stop processing your personal information for targeted advertising or marketing profiles, and to stop disclosing your personal information to third parties for their marketing or other commercial purposes by contacting us via one of the following methods:
Email us at: sales@linneasinc.com
Call us at: (330) 678-7133
You can opt out of targeted advertising cookies and digital trackers by clicking ‘Deny’ on the cookie popup when you arrive at our website.
You can get information about your account and the personal information we may have collected about you through any of the contact methods listed above. To the extent permitted by applicable law, we reserve the right to decline requests that are unreasonable or excessive, where providing the information would be prohibited by law or could adversely affect the privacy or other rights of another person, or where we are unable to authenticate you as the person to whom the information relates.
State-Specific Privacy Rights
You may have additional privacy rights under the law of the state in which you live. This section describes those rights for residents of Colorado, Connecticut, Montana, Nevada, Oregon, Texas, Utah, Virginia, and Washington. If you are a resident of California, your privacy rights are described in the California Privacy Rights section below.
COLORADO, CONNECTICUT, MONTANA, OREGON, TEXAS, UTAH, AND VIRGINIA
Making a Data Rights Request
You or your authorized agent may submit a request to exercise your access, deletion, and correction rights.
You or your authorized agent may submit a request to opt out of targeted advertising, development of marketing inferences or profiles, and the sale or sharing of personal information by contacting us via one of the methods below:
Email us at: sales@linneasinc.com
Call us at: (330) 678-7133
Authorized Agents
Verifying Your Data Rights Request
Sensitive Personal Information
NEVADA
California Privacy Rights
NOTICE AT COLLECTION FOR CALIFORNIA RESIDENTS
You have the right under the California Consumer Privacy Act (“CCPA”) to receive notice of the categories of personal information we collect, the purposes for which those categories of personal information will be used, and how we determine the length of time for which the personal information is maintained. You are also entitled to receive notice regarding your rights under the CCPA.
Collection, Use, and Retention of Personal Information
As a California resident, you have the right to receive notice of the categories of personal information we collect, the sources from which we receive personal information, and the purposes for which we use personal information.
California law also requires us to provide information regarding the criteria we use to determine the length of time for which we retain personal information. We utilize the following criteria to determine the length of time for which we retain personal information:
- The business purposes for which the information is used, and the length of time for which the information is required to achieve those purposes;
- Whether we are required to retain the information, or the information is otherwise necessary, in order to: comply with legal obligations or contractual commitments: defend against potential legal claims: detect or prevent potential illegal activity or actions in violation of Linnea’s policies and procedures; secure our systems and online environment; or protect health and safety;
- The privacy impact on individuals of ongoing retention; and
- The manner in which information is maintained and flows through our systems, and how best to manage the lifecycle of information in light of the volume and complexity of the systems in our infrastructure.
Individual pieces of personal information such as those listed above may exist in different systems that are used for different business or legal purposes. A different maximum retention period may apply to each use case of the information. Certain individual pieces of information may also be stored in combination with other individual pieces of information, and the maximum retention period may be determined by the purpose for which that information set is used.
Disclosure of Personal Information
State law also requires us to provide you with information regarding the parties to whom we “sell” or “share” your information for commercial purposes, and the parties to whom we disclose your information for a business purpose. A business “sells” personal information when it discloses personal information to a company for monetary or other benefit. A business “shares” personal information when it discloses personal information to a third party in order to engage in cross-context targeted advertising. A company may be considered a third party either because the purpose for its sharing of personal information is not for a business purpose under applicable law, or because its contract does not restrict it from using personal information for other purposes.
We may share your information as follows:
- Identifiers: to advertising, marketing, and analytics providers; and to suppliers for marketing purposes
- Commercial Information: to advertising, marketing, and analytics providers: and to suppliers for marketing purposes
- Internet or Electronic Network Activity Information: to advertising, marketing, and analytics providers and to suppliers for marketing purposes.
Any category of personal information listed above also may be disclosed for a business purpose to service providers and contractors, which are companies or individuals that we engage to conduct activities on our behalf. Service providers and contractors are restricted from using personal information for any purpose not related to our engagement
We also may disclose personal information to the companies that provide products and services to our members in order to provide you with products or services you request. We may also disclose your personal information in additional, more limited circumstances, as described in the Our Disclosure of Personal Information section above.
Linnea’s does not sell or share sensitive personal information.
Right to Know, Correct, and Request Deletion
As a California resident, you have the right to request that we disclose what personal information we collect, use, and sell, as well as the right to request that we delete certain personal information that we have collected from you. If we hold personal information that is not accurate, you have the right to request that we correct this information. You or your authorized agent may submit a request to exercise your rights by contacting us via one of the following methods:
Email us at: sales@linneasinc.com
Call us at: (330) 678-7133
For your security and to ensure unauthorized third parties do not access your personal information, we will require you to verify your identity before we can act on your request. If you have a current Linnea’s account, you will be required to authenticate through your account. If you do not have a Linnea’s account, you will be required to provide an email address and mobile phone number to start the verification process. For requests to correct inaccurate information, we may ask you to provide documentation that demonstrates why or how the existing information is inaccurate.
Before accepting a request from an authorized agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us or confirm that you provided the authorized agent permission to submit the request.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information that relates to you. We will only use personal information provided in connection with the verification process to verify your identity or the authority of your authorized agent.
Right to Opt Out of “Sale” and "Sharing" of Personal Information
You have a right to opt out from future “sales” and “sharing” of personal information. Any opt-out choices you make will only apply to the specific member account or email address that you provide when making the request, and to the browser that you are using when you submit an opt-out for digital trackers.
Note that although we will not “sell” or “share” your personal information after you opt out from the sale of personal information, we will continue to disclose some personal information with our vendors and suppliers (acting as our service providers or processors) for our business purposes. Submitting a request to opt out through Your Privacy Choices and/or opting out of digital trackers will not stop the use of previously disclosed personal information or stop all targeted advertising.
Right to Limit Processing of Sensitive Personal Information
California residents, and their authorized agents, have the right to request that a business limit its processing of sensitive personal information under certain circumstances. However, Linnea’s processes sensitive personal information only as permitted by California law and only to:
- Provide goods or services requested by you or as reasonably expected
- To prevent, detect, and investigate security incidents or otherwise protect our business or systems from fraud or other illegal activities; and to pursue legal action against parties involved in such activities
- For short-term, transient use to personalize your experience with our Services
Accordingly, Linnea’s does not offer an option to limit further processing of Sensitive Personal Information.
Right to Non-Discrimination
Additional California Privacy Rights
Security of Personal Information
Changes to This Privacy Policy
How to Contact Us
If you have a privacy concern, complaint, or a question, please contact us via one of the methods below:
Email us at: sales@linneasinc.com
Call us at: (330) 678-7133
How to Contact the Appropriate Authority
Should you wish to report a complaint or if you feel that Linnea’s has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Phone: 0303 123 1113
