DUE TO THE NATURE OF OUR PRODUCTS, IT IS IMPOSSIBLE TO PRE-CALCULATE THE SHIPPING COSTS! WE WILL UPDATE YOUR ORDER WITH THE PROPER SHIPPING CHARGES AFTER PACKAGING YOUR ITEMS FOR SAFE SHIPPING.
Warehouse Hours: 8:30 a.m. to 4:00 p.m. Monday through Friday. We are closed all national holidays.
Minimum Order: - $150 before shipping/freight charges and $150.00 for pick-up orders. If you do not meet the minimum order there will be a $10 service charge added to your invoice.
Yearly Minimum Purchasing Requirement: - Any account with purchases under $1,000 may be subject to account closure.
Funds: All orders must be paid in U.S. Dollars (USD).
Prices: Prices are subject to change without notice. We reserve the right to correct any pricing errors due to miscalculations of our website, or wrong quantity discount calculations.
Orders Cannot Be Accepted If: Your account shows overdue invoices or your account is over its credit limit.
Checks:We do not accept 2nd or 3rd party checks. We also do not accept postdated checks.
Order Payment: Orders may be put on a credit card or charged to your account based on terms.
NSF Checks: A charge of $25.00 will be added to your account each time a check is returned and unpaid.
Repeat NSF checks will result in a credit card only account status.
Interest: 2% per month will be charged on a delinquent account.
Numbers: Please give your Customer Number and Linnea's Stock Numbers when ordering. This will greatly reduce the chance of errors on your order.
Product Availability: We try to have items in stock when you call. Please ask if there is an item that you are particularly in need of. If we are out of a specific item, we recommend you have it back ordered and we will call you when the product comes in. Out of stock items are not automatically back ordered.
Manufacturer Shortages: We are not responsible for manufacturer shortages. We will do our best to see that you receive a credit or merchandise.
Special Orders: An order will be considered a special order if the item is something we do not currently stock, if it states that it is a special order item or if the quantity ordered considerably exceeds our normal inventory level. Special order items require a 100% prepayment to place the order.
Pretzels: Pretzels are inherently fragile. Neither Linnea's nor UPS takes responsibility for damage. Linnea's takes extra care in packaging for ship out orders.
Back-Orders: We prefer that only case items be back ordered, but in cases where there are large quantities of items missing, we will make back orders within our discretion. Out of stock items are not automatically back ordered.
Chocolate & Warm Weather Perishables: Chocolate will ship at your own risk. Paramount Crystals, Alpine Shortening, Chocolate, and other perishables should be taken into consideration when the weather is warm. We do not accept responsibility for chocolate shipped during hot weather. UPS will not take responsibility when it concerns a perishable item.
Cooler Boxes: We offer Cooler Boxes for your convenience at a nominal fee. Ask a sales representative how many boxes your shipment requires. Cooler boxes depend on weight and the size/shape of the chocolate box. Please remember to request cooler boxes if you need them. Please Note: Due to variations in temperature and days in transit, neither Linnea's nor UPS can guarantee that chocolate will not melt.
Pallet Quilt: We offer Pallet Quilts for your convenience at a nominal fee. For any other questions contact our sales team.
Air Packages: If you request a package sent Air, it will require a credit card. This is for accounts with Net30 as well.
Delivery Time: We do not guarantee UPS delivery times. If you feel your package(s) have not arrived in time, then a claim can be forwarded to UPS.
Discrepancies: Any discrepancies must be reported to our office within 10 days of receiving merchandise. Please check the shipping carton and packing material closely, since small items can be easily overlooked. Be sure to check all boxes.
Returns: No returns will be accepted unless first authorized by Linnea's Inc. Requests for returns must be made within 10 days of receiving merchandise. With return, please include a copy of the invoice, a brief description for the return and the name of the person who authorized your return. Seasonal and food items are not subject for return. If you return anything without authorization from Linnea's, there will be a 15% restocking fee. Also, if you return merchandise damaged or labeled, etc. you may not receive all or any credit for that item.
Credits: Credits will be issued by Linnea's in the form of a credit memo after the receipt of the return, or after claim for damaged merchandise has been approved. Both need prior authorization from Linnea's.
Damaged Merchandise: Please call Linnea's if you receive damaged product. The shipping company will want to see the merchandise, shipping box and packing material. Do not discard these items until a claim is made and approved. For freight orders, the delivery receipt must have the damage(s) noted on the BOL in order for the freight company to accept the claim. Please take pictures of the damaged items in case Linnea's or the shipping company needs them.